Salesforce Maps mobile retirement: current guidance for field teams

What does the retirement notice cover?

Salesforce's retirement notice identifies August 31, 2026 as the standalone Salesforce Maps mobile app retirement date. Review that notice for the current scope and migration guidance.

Why this matters for field sales teams

The impact depends on how each organisation uses the standalone app. List the affected route planning, navigation, check-in, record update, and reporting steps before selecting a replacement.

What to look for in a replacement

A good replacement should cover four things that Salesforce Maps mobile did:

• Route optimization built from Salesforce records
• Mobile app that works without a laptop
• Check-in and visit reporting tied to Events or Tasks
• Commercial terms calculated at the required licence count

Salesforce Maps alternatives that still have a mobile app

The main alternatives fall into two groups: Salesforce-native managed packages and external route planning tools.

Managed packages and separate field apps use different interfaces and data flows. Test both models with the actual Salesforce objects, mobile devices, offline conditions, and reporting requirements.

How to validate a replacement workflow

Use a controlled migration plan:

1. Audit your current Maps usage: which users, which objects, which workflows.
2. Identify the minimum viable route inputs: Accounts, Contacts, Leads, Opportunities, or Campaign Members.
3. Test one alternative in a sandbox with a representative group of users.
4. Compare the annual cost of each option against your current Salesforce Maps contract.
5. Roll out in phases: power users first, then the rest of the team.
6. Train reps on the route and visit workflow you select.

How Tourvia fits the replacement checklist

Tourvia is a Salesforce managed package that uses Salesforce records for the user workflow. It does not add a separate CRM data sync; the minimum route inputs are processed by Tourvia infrastructure in France as described in the DPA. Pricing is €30 excluding tax per licensed user per month, billed monthly.

If your team is evaluating replacements because of the mobile retirement, Tourvia offers a 30-day trial so you can test the route-to-visit workflow with your own data before making a decision.

Frequently asked questions

What did Salesforce announce about the Maps mobile app?

Salesforce's retirement notice identifies August 31, 2026 as the retirement date for the standalone Salesforce Maps mobile app. Read the notice for the current scope and migration guidance.

What should a Salesforce Maps mobile replacement cover?

A replacement should cover four things: route optimization built from Salesforce records, a mobile app that works without a laptop, check-in and visit reporting tied to Events or Tasks, and commercial terms calculated at the required licence count.

Does Tourvia work as a Salesforce Maps mobile replacement?

Tourvia is a Salesforce managed package that plans routes from Salesforce records and records mobile check-in and visit reports as Salesforce Events. It does not add a separate CRM data sync; the minimum route inputs are processed by Tourvia infrastructure in France as described in the DPA. Pricing is €30 excluding tax per licensed user per month, billed monthly, with a 30-day trial.

How should we plan a Salesforce Maps mobile replacement?

Audit current Maps usage by user, object, and workflow. Identify the minimum route inputs, test an alternative in a sandbox with a representative group, compare annual costs against the current Maps contract, then roll out and train reps on the workflow you select.